Why is my Stinger tip not heating up?

Check the connections between the tip and the device. Use a cotton swab to clean the connections. The indicator light should blink white when the tip has a successful connection. If the device is not heating up or blinking white when the button is pressed, the tip...

Why is my Stinger light blinking white?

When you press the button and the indicator light blinks white, it means there is no connection to the tip. Try cleaning the connections on the tip and device, with isopropyl alcohol and a cotton swab.

Why did my Mini Tank/Dial shutoff after charging?

To protect the battery and keep it fully charged the Mini Tank is designed to turn off once it has finished charging to 100%. To turn the Mini Tank back on simply click the button 5 times rapidly. The Mini Tank and Dial also feature a 3 minute auto shutoff feature for...

When will I receive my tracking information?

Once your order is shipped you will receive an email with all your tracking information and order information. If you order on the weekend or during the week after 3pm PST, then you will receive an email during the next business day. Orders are shipping between the...

My order is on backorder, how do I know when it has shipped?

Once the product has been restocked it will be shipped out immediately and you will receive an email. That email will contain your tracking number and order information. If you have any additional questions please contact us.

How do I leave a review for a product?

To leave a review please follow the steps below: – Log into your account by clicking “My Account” – Go to the product page of the product you wish to review – Scroll to the bottom of the page and click reviews – Write your review NOTE: You May...

How do I fill my EASY FILL oil cartridge?

The EASY FILL oil cartridge makes filling your cartridge very simple. Just unscrew the top of the cartridge and the top along with the entire center pole will be removed. Using a syringe or dropper, fill the cartridge with your product up to or just right below the...

How do I use larger cartridges in my Mini Tank?

Simply slide the front cover that is surrounding the cartridge area, screw in your larger cartridge to Mini Tank, and the slide the front cover back over the cartridge. The front cover is not needed to use the Mini Tank if it does not fit back over.

How many times can I refill my cartridge?

Every cartridge has an expected life span of approximately 4-5 refills. After that point performance of the cartridge may not be as good and replacement of the cartridge is recommended.

How do I increase the life of my battery?

You can increase the life of your battery by doing the following: – Don’t leave your device plugged in once it has finished charging. – Try to keep your battery at room temperature and avoid leaving it in cold/hot places, like your car, for extended...

What is your refund policy?

Rokin will issue a full refund for any fully sealed product within 30 days from the original purchase date due to concerns with reselling an open package to the public.  For more information or to get a refund please go to our Contact Us page and contact customer...


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