How does the Cyclone battery operate?

December 27, 2017

The Cyclone battery has 4 different temperature Settings, green (lowest), blue, purple, and red (highest). You can switch through the settings by clicking the R button 4 times. Cyclone can be turned on/off with 5 clicks and to begin Active Mode click the R button 2 times. Active mode will give you a continuous vapor experience for 14 seconds. The kit comes with both Quartz and ceramic atomizers with patent-pending cooling technology that screw onto the battery.

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How do I remove the Mouthpiece on the Cyclone?

December 27, 2017

Simply pull up on the mouthpiece and it should come right out. It is held in by a red o-ring. The Cyclone kit comes with 2 replacement mouthpieces just in case 1 breaks

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How does the cooling technology on the Cyclone work?

December 27, 2017

The patent-pending Cyclone cooling technology works in multiple ways. First, it contains internal baffles that allow the vapor more time to cool off. Second, it is all made from metal that easily absorbs the extra heat and continues the cooling process. Lastly, the final path for the vapor is shaped specifically to slow down and expand the vapor, giving you the best tasting and satisfying vapor you expect!

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How do I increase the life of my battery?

December 27, 2017

You can increase the life of your battery by doing the following: – Don’t leave your device plugged in once it has finished charging. – Try to keep your battery at room temperature and avoid leaving it in cold/hot places, like your car, for extended periods. – Don’t run your battery completely down every time. Keeping your battery charged will increase its life. – Turn the device off when you’re not using it.

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Why does the button on the battery just blink and not work?

March 8, 2017

The battery is out of power.  Please see the question “How do I charge my pen” on FAQ page

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What is your refund policy?

November 18, 2016

Rokin will issue a full refund for any fully sealed product within 30 days from the original purchase date due to concerns with reselling an open package to the public.  For more information or to get a refund please go to our Contact Us page and contact customer support.

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How do I cancel my atomizer subscription?

November 18, 2016

You may cancel your subscription by logging in to your account.

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Can I upgrade my free shipping?

November 18, 2016

Yes, you may upgrade to priority mail or overnight shipping for an additional charge.

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What carrier is used for free shipping?

November 18, 2016

USPS standard mail will be used for free shipping.

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What qualifies for free shipping?

November 18, 2016

Any order over $50 qualifies for free shipping inside the continental United States.

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