FAQ

Top Questions

Rokin’s batteries all contain surge protection and have to be connected properly to charge.

For Nitro and Cyclone:
First plug in the USB wall charger to the power outlet.  Then plug in the battery charger to the USB wall charger that is plugged in to a outlet.  Make sure that the green light on the battery charger is lit up before you screw the battery on.  Once the battery charger is plugged in to the USB charger and the green light is on you are ready to screw the battery onto the battery charger.  The light on the battery charger will then change from green to red and the lights on the battery button will flash in all 3 colors.   It should take about 2 to 2 ½ hours to recharge the battery.

Be sure not screw the battery onto the charger before it has power and the green light is lit up.

For Thunder, Mini Tank, and Viper:
Connect the micro USB charger to either a wall charger or a charging port. Then connect your device to the micro USB charger.

The Thunder can be operated while charging.

NOTE: PLEASE DISCONNECT YOUR DEVICE WHEN CHARGING IS COMPLETE TO EXTEND YOUR BATTERY LIFE.

The battery is out of power.  Please see the question “How do I charge my pen” on FAQ page

The EASY FILL oil cartridge makes filling your cartridge very simple. Just unscrew the top of the cartridge and the top along with the entire center pole will be removed. Using a syringe or dropper, fill the cartridge with your product up to or just right below the 0.5ml fill line. Then reassemble the cartridge by screwing the top and center pole piece back onto the cartridge.

Tip: it helps to jiggle the top portion a little when reassembling to make sure no air bubbles are trapped beneath the center pole.

To leave a review please follow the steps below:

– Log into your account by clicking “My Account”
– Go to the product page of the product you wish to review
– Scroll to the bottom of the page and click reviews
– Write your review

NOTE: You May only leave a review if you have purchased the product from our website.

Once the product has been restocked it will be shipped out immediately and you will receive an email. That email will contain your tracking number and order information. If you have any additional questions please contact us.

FAQs

Click the button 5 times rapidly to turn it on/off.

For Mini Tank:
Mini Tank only has 1 temperature setting and the preheat setting is 3 clicks.

For Viper:
Click the button below the digital indicator. The higher the illuminated bars are the higher the voltage.

For Nitro2:
Click the “R” in the middle of the pen 3 times to switch between temperature settings. The color of the button will change to green (low), blue (medium), or red (high) for the different settings.

For Cyclone:
Click the “R” in the middle of the pen 4 times to switch between temperature settings. The color of the button will change to green (lowest), blue (lower), purple (medium), red (high) for the different settings.

For Thunder:
Click the button in the middle of the pen 3 times to switch between temperature settings. The color of the button will change to white (low), blue (medium), or red (high) for the different settings.

Viper:
When the device is on click the power button once. The power level will be displayed on the digital indicator. If all bars are lit up then the device is fully charged.

Nitro2 and Cyclone:
The USB ego charger light will change to green once the pen is fully charged.  It will display a red light if not fully charged.

Mini Tank:
The blue light behind the button will not be lit anymore once it is fully charged. The device also shuts off once fully charged. Click the button 5 times rapidly to turn it back on.

Thunder:
The red light on the bottom of the pen will no longer be lit.

It is recommended that you hold the pen upright in the vertical position for the best vaping experience.

Remove the drip tip and drip cap.  Turn the pen to the blue (medium) temperature setting.  Hold the pen upside down over a damp disposable cloth and hold down the “R” button until the chamber is clear.  Wipe the threading if necessary.

The main cause for leaking atomizers is overloading of the atomizer chamber.  Make sure that the material is not up to and in the holes at the top of the atomizer while vaping.  Keeping your pen in the upright position will also help your pen to not leak onto the battery. The newer leak resistant side airflow atomizers should help reduce most leakage.

Wipe away any leakage using an alcohol based solution on a qtip.

Yes, there is a 12-month warranty on the battery.  Please go to our Contact Us with any questions claims or questions regarding this.

No, the atomizer does not contain any plastics or wicks.

This certification ensures the restriction of certain hazardous substances in electrical or electronic equipment. For more information, please visit:  www.RoHSguide.com.

Any order over $50 qualifies for free shipping inside the continental United States.

USPS standard mail will be used for free shipping.

Yes, you may upgrade to priority mail or overnight shipping for an additional charge.

You may cancel your subscription by logging in to your account.

Rokin will issue a full refund for any fully sealed product within 30 days from the original purchase date due to concerns with reselling an open package to the public.  For more information or to get a refund please go to our Contact Us page and contact customer support.

You can increase the life of your battery by doing the following:

– Don’t leave your device plugged in once it has finished charging.
– Try to keep your battery at room temperature and avoid leaving it in cold/hot places, like your car, for extended periods.
– Don’t run your battery completely down every time. Keeping your battery charged will increase its life.
– Turn the device off when you’re not using it.

The patent-pending Cyclone cooling technology works in multiple ways. First, it contains internal baffles that allow the vapor more time to cool off. Second, it is all made from metal that easily absorbs the extra heat and continues the cooling process. Lastly, the final path for the vapor is shaped specifically to slow down and expand the vapor, giving you the best tasting and satisfying vapor you expect!

Simply pull up on the mouthpiece and it should come right out. It is held in by a red o-ring. The Cyclone kit comes with 2 replacement mouthpieces just in case 1 breaks

The Cyclone battery has 4 different temperature Settings, green (lowest), blue, purple, and red (highest). You can switch through the settings by clicking the R button 4 times.

Cyclone can be turned on/off with 5 clicks and to begin Active Mode click the R button 2 times. Active mode will give you a continuous vapor experience for 14 seconds.

The kit comes with both Quartz and ceramic atomizers with patent-pending cooling technology that screw onto the battery.

We recommend that you replace your atomizer on the Cyclone or Nitro at least every 3 months depending on use. When you notice a significant decrease in performance with no improvement after cleaning, we recommend replacement.

The atomizers are considered consumable and will need to be replaced at some point.

Every cartridge has an expected life span of approximately 4-5 refills. After that point performance of the cartridge may not be as good and replacement of the cartridge is recommended.

Simple slide the front cover that is surrounding the cartridge area, screw in your larger cartridge to Mini Tank, and the slide the front cover back over the cartridge. The front cover is not needed to use the Mini Tank if it does not fit back over.

Once your order is shipped you will receive an email with all your tracking information and order information. If you order on the weekend or during the week after 5pm PST, then you will receive an email during the next business day. Orders are shipping between the hours of 9am-5pm PST Monday thru Friday, excluding holildays.

Make sure that the cartridge is fully ejected. If it’s not fully extended then pull up on it slightly to engage the cartridge, it will not produce vapor unless fully extended. If the Viper still is not working then please contact support.

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The Viper will automatically shut off after while if not being used. Simply click the power button 5 times to turn the Viper back on.

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To protect the battery and keep it fully charged the Mini Tank is designed to turn off once it has finished charging to 100%. To turn the Mini Tank back on simply click the button 5 times rapidly.

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