FAQs

Make sure that the cartridge is fully ejected. If it’s not fully extended then pull up on it slightly to engage the cartridge, it will not produce vapor unless fully extended. If the Viper still is not working then please contact support.

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Once your order is shipped you will receive an email with all your tracking information and order information. If you order on the weekend or during the week after 5pm PST, then you will receive an email during the next business day. Orders are shipping between the hours of 9am-5pm PST Monday thru Friday, excluding…

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To leave a review please follow the steps below: – Log into your account by clicking “My Account” – Go to the product page of the product you wish to review – Scroll to the bottom of the page and click reviews – Write your review NOTE: You May only leave a review if you…

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The EASY FILL oil cartridge makes filling your cartridge very simple. Just unscrew the top of the cartridge and the top along with the entire center pole will be removed. Using a syringe or dropper, fill the cartridge with your product up to or just right below the 0.5ml fill line. Then reassemble the cartridge…

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Simple slide the front cover that is surrounding the cartridge area, screw in your larger cartridge to Mini Tank, and the slide the front cover back over the cartridge. The front cover is not needed to use the Mini Tank if it does not fit back over.

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We recommend that you replace your atomizer on the Cyclone or Nitro at least every 3 months depending on use. When you notice a significant decrease in performance with no improvement after cleaning, we recommend replacement. The atomizers are considered consumable and will need to be replaced at some point.

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