What is RoHS certification?

November 18, 2016

This certification ensures the restriction of certain hazardous substances in electrical or electronic equipment. For more information, please visit:  www.RoHSguide.com.

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Does the atomizer contain any plastics or wicks?

November 18, 2016

No, the atomizer does not contain any plastics or wicks.

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Is there a warranty on the battery?

November 18, 2016

Yes, there is a 12-month warranty on the battery.  Please go to our Contact Us with any questions claims or questions regarding this.

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How do I clean the battery if the atomizer has leaked?

November 18, 2016

Wipe away any leakage using an alcohol based solution on a qtip.

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Why did my atomizer leak?

November 18, 2016

The main cause for leaking atomizers is overloading of the atomizer chamber.  Make sure that the material is not up to and in the holes at the top of the atomizer while vaping.  Keeping your pen in the upright position will also help your pen to not leak onto the battery. The newer leak resistant side airflow atomizers should help reduce most leakage.

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How do I clean the atomizer?

November 18, 2016

Remove the drip tip and drip cap.  Turn the pen to the blue (medium) temperature setting.  Hold the pen upside down over a damp disposable cloth and hold down the “R” button until the chamber is clear.  Wipe the threading if necessary.

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How should I hold the pen while vaping?

November 18, 2016

It is recommended that you hold the pen upright in the vertical position for the best vaping experience.

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How do I know when the pen is fully charged?

November 18, 2016

Viper: When the device is on click the power button once. The power level will be displayed on the digital indicator. If all bars are lit up then the device is fully charged. Nitro2 and Cyclone: The USB ego charger light will change to green once the pen is fully charged.  It will display a red light if not fully charged. Mini Tank: The blue light behind the button will not be lit anymore once it is fully charged. The device also shuts off once fully charged. Click the button 5 times rapidly to turn it back on. Thunder: The red light on the bottom of the pen will no longer be lit.

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How do I charge the pen?

November 18, 2016

Rokin’s batteries all contain surge protection and have to be connected properly to charge. For Nitro and Cyclone: First plug in the USB wall charger to the power outlet.  Then plug in the battery charger to the USB wall charger that is plugged in to a outlet.  Make sure that the green light on the battery charger is lit up before you screw the battery on.  Once the battery charger is plugged in to the USB charger and the green light is on you are ready to screw the battery onto the battery charger.  The light on the battery charger will then change from green to red and the lights on the battery button will flash in all 3 colors.   It should take about 2 to 2 ½ hours to recharge the battery. Be sure not screw the battery onto the charger before it has power and the green light is lit up. For Thunder, Mini Tank, and Viper: Connect the micro USB charger to either a wall charger or a charging port. Then connect your device to the micro USB charger. The Thunder can be operated while charging. NOTE: PLEASE DISCONNECT YOUR DEVICE WHEN CHARGING IS COMPLETE TO EXTEND YOUR BATTERY LIFE.

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How do I change the temperature setting?

November 18, 2016

For Mini Tank: Mini Tank only has 1 temperature setting and the preheat setting is 3 clicks. For Viper: Click the button below the digital indicator. The higher the illuminated bars are the higher the voltage. For Nitro2: Click the “R” in the middle of the pen 3 times to switch between temperature settings. The color of the button will change to green (low), blue (medium), or red (high) for the different settings. For Cyclone: Click the “R” in the middle of the pen 4 times to switch between temperature settings. The color of the button will change to green (lowest), blue (lower), purple (medium), red (high) for the different settings. For Thunder: Click the button in the middle of the pen 3 times to switch between temperature settings. The color of the button will change to white (low), blue (medium), or red (high) for the different settings.

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