Why did my Mini Tank shutoff after charging?
To protect the battery and keep it fully charged the Mini Tank is designed to turn off once it has finished charging to 100%. To turn the Mini Tank back on simply click the button 5 times rapidly.
Read moreWhy did my Viper shut off?
The Viper will automatically shut off after while if not being used. Simply click the power button 5 times to turn the Viper back on.
Read moreWhy is my Viper is not producing any vapor?
Make sure that the cartridge is fully ejected. If it’s not fully extended then pull up on it slightly to engage the cartridge, it will not produce vapor unless fully extended. If the Viper still is not working then please contact support.
Read moreMy order is on backorder, how do I know when it has shipped?
Once the product has been restocked it will be shipped out immediately and you will receive an email. That email will contain your tracking number and order information. If you have any additional questions please contact us.
Read moreHow do I use larger cartridges in my Mini Tank?
Simple slide the front cover that is surrounding the cartridge area, screw in your larger cartridge to Mini Tank, and the slide the front cover back over the cartridge. The front cover is not needed to use the Mini Tank if it does not fit back over.
Read moreHow many times can I refill my cartridge?
Every cartridge has an expected life span of approximately 4-5 refills. After that point performance of the cartridge may not be as good and replacement of the cartridge is recommended.
Read moreWhen should I replace my atomizers?
We recommend that you replace your atomizer on the Cyclone or Nitro at least every 3 months depending on use. When you notice a significant decrease in performance with no improvement after cleaning, we recommend replacement. The atomizers are considered consumable and will need to be replaced at some point.
Read moreHow does the Cyclone battery operate?
The Cyclone battery has 4 different temperature Settings, green (lowest), blue, purple, and red (highest). You can switch through the settings by clicking the R button 4 times. Cyclone can be turned on/off with 5 clicks and to begin Active Mode click the R button 2 times. Active mode will give you a continuous vapor experience for 14 seconds. The kit comes with both Quartz and ceramic atomizers with patent-pending cooling technology that screw onto the battery.
Read moreHow do I remove the Mouthpiece on the Cyclone?
Simply pull up on the mouthpiece and it should come right out. It is held in by a red o-ring. The Cyclone kit comes with 2 replacement mouthpieces just in case 1 breaks
Read moreHow does the cooling technology on the Cyclone work?
The patent-pending Cyclone cooling technology works in multiple ways. First, it contains internal baffles that allow the vapor more time to cool off. Second, it is all made from metal that easily absorbs the extra heat and continues the cooling process. Lastly, the final path for the vapor is shaped specifically to slow down and expand the vapor, giving you the best tasting and satisfying vapor you expect!
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