When will I receive my tracking information?

April 14, 2019

Once your order is shipped you will receive an email with all your tracking information and order information. If you order on the weekend or during the week after 5pm PST, then you will receive an email during the next business day. Orders are shipping between the hours of 9am-5pm PST Monday thru Friday, excluding holildays.

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How do I leave a review for a product?

December 28, 2017

To leave a review please follow the steps below: – Log into your account by clicking “My Account” – Go to the product page of the product you wish to review – Scroll to the bottom of the page and click reviews – Write your review NOTE: You May only leave a review if you have purchased the product from our website.

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How do I fill my EASY FILL oil cartridge?

December 28, 2017

The EASY FILL oil cartridge makes filling your cartridge very simple. Just unscrew the top of the cartridge and the top along with the entire center pole will be removed. Using a syringe or dropper, fill the cartridge with your product up to or just right below the 0.5ml fill line. Then reassemble the cartridge by screwing the top and center pole piece back onto the cartridge. Tip: it helps to jiggle the top portion a little when reassembling to make sure no air bubbles are trapped beneath the center pole.

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Why does the button on the battery just blink and not work?

March 8, 2017

The battery is out of power.  Please see the question “How do I charge my pen” on FAQ page

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How do I charge the pen?

November 18, 2016

Rokin’s batteries all contain surge protection and have to be connected properly to charge. For Nitro and Cyclone: First plug in the USB wall charger to the power outlet.  Then plug in the battery charger to the USB wall charger that is plugged in to a outlet.  Make sure that the green light on the battery charger is lit up before you screw the battery on.  Once the battery charger is plugged in to the USB charger and the green light is on you are ready to screw the battery onto the battery charger.  The light on the battery charger will then change from green to red and the lights on the battery button will flash in all 3 colors.   It should take about 2 to 2 ½ hours to recharge the battery. Be sure not screw the battery onto the charger before it has power and the green light is lit up. For Thunder, Mini Tank, and Viper: Connect the micro USB charger to either a wall charger or a charging port. Then connect your device to the micro USB charger. The Thunder can be operated while charging. NOTE: PLEASE DISCONNECT YOUR DEVICE WHEN CHARGING IS COMPLETE TO EXTEND YOUR BATTERY LIFE.

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