Here at Rokin Vapes, we’re all about the safe and responsible use of our products. That’s why we utilize cutting-edge technology to ensure all our customers are of legal age to purchase them.
Why Do We Age Verify?
Age verification will soon become a federal and state legal requirement to purchase tobacco and vape products online. In addition, we also want to encourage the responsible usage of products we sell. So before your order can be placed on our website, you will need to validate that you are of legal age to purchase tobacco-related products in your given state.
You can find the minimum age requirements for your state here.
What Is AccuAge?
AccuAge is an age and identity verification company based in Las Vegas, NV. They provide age verification for this website as well as many other popular retailers. Their software allows online businesses to meet compliance with US federal state regulations while providing a safe and secure way for customers to verify.
You can find more information about AccuAge here.
How Does AccuAge Work?
AccuAge uses some of the information entered during checkout to automatically and instantly verify most customers when they place an order. If additional information is needed to complete age verification, an AccuAge pop up will appear after checkout and ask you to “Complete age verification”. Once age verification has been completed you will be notified by AccuAge via the pop up, and your order will be moved onto fulfillment.
Why am I being asked for a photo ID?
If additional information is needed to complete age verification, you may be asked to submit a clear photo of the back of your id. That barcode is checked against DMV records to verify that the information in the check-out matches the information of the card owner. Photos are not reviewed by humans.
Why isn’t my photo ID being accepted?
Please make sure that when you submit a photo ID that it matches the name on your order. AccuAge will not accept another person’s ID, even if valid, for your order. Also, make sure that all photos submitted to AccuAge are clear, legible, and show the entire back of the id.
Who do I contact if I’m having trouble with age verification?
If you are having trouble with age verification please contact AccuAge support at firstname.lastname@example.org.