FAQ

Top Questions

Rokin’s batteries all contain surge protection and have to be connected properly to charge.

First plug in the USB wall charger to the power outlet.  Then plug in the battery charger to the USB wall charger that is plugged in to a outlet.  Make sure that the green light on the battery charger is lit up before you screw the battery on.  Once the battery charger is plugged in to the USB charger and the green light is on you are ready to screw the battery onto the battery charger.  The light on the battery charger will then change from green to red and the lights on the battery button will flash in all 3 colors.   It should take about 2 to 2 ½ hours to recharge the battery.

Be sure not screw the battery onto the charger before it has power and the green light is lit up.

The battery is out of power.  Please see the question “How do I charge my pen” on FAQ page

FAQs

Click the button in the middle of the pen 5 times to turn it on/off.

For Nitro:
Click the “R” in the middle of the pen 3 times to switch between temperature settings. The color of the button will change to green (low), blue (medium), or red (high) for the different settings.

For Thunder:
Click the button in the middle of the pen 3 times to switch between temperature settings. The color of the button will change to white (low), blue (medium), or red (high) for the different settings.

The USB ego charger light will change to green once the pen is fully charged.  It will display a red light if not fully charged.

It is recommended that you hold the pen upright in the vertical position for the best vaping experience.

Remove the drip tip and drip cap.  Turn the pen to the blue (medium) temperature setting.  Hold the pen upside down over a damp disposable cloth and hold down the “R” button until the chamber is clear.  Wipe the threading if necessary.

The main cause for leaking atomizers is overloading of the atomizer chamber.  Make sure that the material is not up to and in the holes at the top of the atomizer while vaping.  Keeping your pen in the upright position will also help your pen to not leak onto the battery. The newer leak resistant side airflow atomizers should help reduce most leakage.

Wipe away any leakage using an alcohol based solution on a qtip.

Yes, there is a 12-month warranty on the battery.  Please go to our Contact Us with any questions claims or questions regarding this.

No, the atomizer does not contain any plastics or wicks.

This certification ensures the restriction of certain hazardous substances in electrical or electronic equipment. For more information, please visit:  www.RoHSguide.com.

Any order over $40 qualifies for free shipping inside the continental United States.

USPS standard mail will be used for free shipping.

Yes, you may upgrade to priority mail or overnight shipping for an additional charge.

You may cancel your subscription by logging in to your account.

Rokin will issue a full refund for any fully sealed product within 30 days from the original purchase date due to concerns with reselling an open package to the public.  For more information or to get a refund please go to our Contact Us page and contact customer support.