At Rokin Vapes, we strive to ensure customer satisfaction. Please review our refund policy below.
Refund Eligibility
- Refunds are accepted within 30 days of purchase.
- Products must be unopened and unused to qualify for a refund.
Warranty
- All batteries are covered under a 1-year limited warranty from the date of purchase.
- Warranty applies to manufacturer defects only and does not cover misuse, improper handling, or normal wear and tear.
Non-Refundable Items
The following items are non-refundable:
- THCA products
- CBD products
- Coffee products
- HHC products
Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method, as we are not responsible for lost returns.
Refund Processing
- Once your return is received and inspected, refunds will be processed within 2 business days.
- Refunds will be issued to the original payment method.
Contact
For return requests or warranty claims, please contact us.