Why did my Mini Tank shutoff after charging?

July 15, 2019

To protect the battery and keep it fully charged the Mini Tank is designed to turn off once it has finished charging to 100%. To turn the Mini Tank back on simply click the button 5 times rapidly.

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Why did my Viper shut off?

June 27, 2019

The Viper will automatically shut off after while if not being used. Simply click the power button 5 times to turn the Viper back on.

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Why is my Viper is not producing any vapor?

June 27, 2019

Make sure that the cartridge is fully ejected. If it’s not fully extended then pull up on it slightly to engage the cartridge, it will not produce vapor unless fully extended. If the Viper still is not working then please contact support.

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My order is on backorder, how do I know when it has shipped?

January 27, 2019

Once the product has been restocked it will be shipped out immediately and you will receive an email. That email will contain your tracking number and order information. If you have any additional questions please contact us.

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How do I fill my EASY FILL oil cartridge?

December 28, 2017

The EASY FILL oil cartridge makes filling your cartridge very simple. Just unscrew the top of the cartridge and the top along with the entire center pole will be removed. Using a syringe or dropper, fill the cartridge with your product up to or just right below the 0.5ml fill line. Then reassemble the cartridge by screwing the top and center pole piece back onto the cartridge. Tip: it helps to jiggle the top portion a little when reassembling to make sure no air bubbles are trapped beneath the center pole.

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How do I use larger cartridges in my Mini Tank?

December 27, 2017

Simply slide the front cover that is surrounding the cartridge area, screw in your larger cartridge to Mini Tank, and the slide the front cover back over the cartridge. The front cover is not needed to use the Mini Tank if it does not fit back over.

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How many times can I refill my cartridge?

December 27, 2017

Every cartridge has an expected life span of approximately 4-5 refills. After that point performance of the cartridge may not be as good and replacement of the cartridge is recommended.

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When should I replace my atomizers?

December 27, 2017

We recommend that you replace your atomizer on the Cyclone or Nitro at least every 3 months depending on use. When you notice a significant decrease in performance with no improvement after cleaning, we recommend replacement. The atomizers are considered consumable and will need to be replaced at some point.

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How does the Cyclone battery operate?

December 27, 2017

The Cyclone battery has 4 different temperature Settings, green (lowest), blue, purple, and red (highest). You can switch through the settings by clicking the R button 4 times. Cyclone can be turned on/off with 5 clicks and to begin Active Mode click the R button 2 times. Active mode will give you a continuous vapor experience for 14 seconds. The kit comes with both Quartz and ceramic atomizers with patent-pending cooling technology that screw onto the battery.

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How does the cooling technology on the Cyclone work?

December 27, 2017

The patent-pending Cyclone cooling technology works in multiple ways. First, it contains internal baffles that allow the vapor more time to cool off. Second, it is all made from metal that easily absorbs the extra heat and continues the cooling process. Lastly, the final path for the vapor is shaped specifically to slow down and expand the vapor, giving you the best tasting and satisfying vapor you expect!

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